Effective Date: August 5, 2026
Active Rx Rehab & Wellness (“Active Rx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.activerxrehab.com, submit a website form, contact one of our locations, receive healthcare services, communicate with our team, or opt in to receive text messages.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
Please do not submit detailed medical information through a general website contact form unless the form is specifically designated for secure healthcare communications.
When you visit our website, we or our service providers may automatically collect certain technical information, including:
We use this information to operate the website, understand how visitors use it, improve performance, maintain security, and evaluate our marketing efforts.
We may use collected information to:
We will not use Protected Health Information for purposes prohibited by applicable law.
Active Rx Rehab & Wellness is committed to protecting the privacy and security of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, and other applicable federal and Ohio laws.
Protected Health Information, or PHI, generally includes individually identifiable information about a person’s health, healthcare, or payment for healthcare that is created, received, maintained, or transmitted by a HIPAA-covered healthcare provider or its business associate.
PHI may be used or disclosed as permitted or required by law, including for the following purposes:
Treatment
We may use and share health information to provide, coordinate, or manage your care. For example, we may communicate with a physician, therapist, or other healthcare professional involved in your treatment.
Payment
We may use and share health information to bill for services, collect payment, verify benefits, or communicate with a health plan or other responsible payer.
Healthcare Operations
We may use and share health information to operate our practice, assess the quality of care, train personnel, manage records, conduct compliance activities, and improve our services.
Uses Required or Permitted by Law
We may use or disclose health information when permitted or required for purposes such as:
We apply reasonable administrative, physical, and technical safeguards to protect PHI from unauthorized access, use, alteration, or disclosure.
We do not sell Protected Health Information.
Subject to applicable law, you may have the right to:
We will not retaliate against you for submitting a privacy complaint or exercising a legal privacy right.
This website Privacy Policy supplements, but does not replace, Active Rx Rehab & Wellness’s HIPAA Notice of Privacy Practices. If this Privacy Policy conflicts with the Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices will control.
Active Rx Rehab & Wellness may offer text messaging for appointment-related, informational, customer-service, billing, care-coordination, or promotional communications.
You will receive text messages only after providing the level of consent required for the applicable type of communication.
By entering your mobile number and affirmatively opting in to receive text messages from Active Rx Rehab & Wellness, you agree to receive messages related to the purposes described at the point of opt-in. Messages may be sent using an automated system or application-to-person messaging technology.
Message types may include:
Message frequency varies. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any product, receiving treatment, or obtaining healthcare services.
You may opt out of text messages at any time by replying STOP to a message.
After you submit an opt-out request, you may receive one final text message confirming that your request has been processed. After that confirmation, you will no longer receive messages from that messaging program unless you opt in again.
For assistance, reply HELP or contact Active Rx Rehab & Wellness at (440) 423-5577.
Opting out of text messaging does not prevent us from contacting you through another method when permitted by law or when reasonably necessary to provide requested healthcare services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, share, or transfer mobile telephone numbers, text-message opt-in information, or messaging consent to third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to vendors or subcontractors that provide necessary support services on our behalf, such as telecommunications providers, text-messaging platforms, scheduling systems, customer-support providers, or technology vendors. These providers may use the information only as necessary to perform contracted services for Active Rx Rehab & Wellness and are not permitted to use it for their own marketing.
All categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties, affiliates, lead generators, or other businesses for marketing or promotional purposes.
When you voluntarily subscribe to emails or request information, we may send:
You may unsubscribe from marketing emails by selecting the unsubscribe link contained in the message. You may continue to receive necessary transactional, appointment-related, or healthcare communications when permitted by law.
Our website may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may help us:
We may use service providers such as Google Analytics, Google Search Console, advertising platforms, website-hosting providers, or other analytics and performance services.
You may be able to limit or disable cookies using your browser settings. Disabling cookies may affect some website features.
We may share personal information only when reasonably necessary and as permitted by law, including with:
Service providers are authorized to process information only as necessary to perform services for us and must protect the information as required by their agreements and applicable law.
Mobile numbers and SMS consent are not shared for third-party or affiliate marketing, as described in the Mobile Information and SMS Consent Privacy section above.
Information transmitted through ordinary email, general website forms, or standard text messaging may not always be encrypted.
Do not use the website, email, or text messaging for medical emergencies. These communication methods should not be used to transmit urgent or highly sensitive medical information unless you have been directed to use a secure communication channel.
We use reasonable administrative, physical, and technical measures designed to protect personal and health information. Depending on the nature of the information, these safeguards may include:
No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
We retain information for as long as reasonably necessary to provide services, maintain business and patient records, meet legal and professional obligations, resolve disputes, enforce agreements, and protect our legal rights.
Medical and billing records may be retained for periods required by federal or Ohio law.
Our website may include links to websites or services operated by third parties. Active Rx Rehab & Wellness does not control and is not responsible for the privacy, security, availability, or content of third-party websites.
Review the privacy policy of each external website before submitting information.
Our general website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without authorization from a parent or legal guardian.
Information concerning a minor patient may be collected and processed when necessary to provide healthcare services and as permitted by applicable law.
Depending on the type of information and applicable law, you may contact us to:
Some information cannot be deleted when retention is required for medical, billing, regulatory, contractual, security, or legal purposes.
We may update this Privacy Policy to reflect changes in our services, technology, messaging practices, or legal obligations.
The revised policy will be posted on this page with a new effective date. Continued use of the website after an update means that the revised policy applies to future website interactions.
Changes affecting PHI will be handled in accordance with our HIPAA Notice of Privacy Practices and applicable law.
For questions about this Privacy Policy, SMS communications, personal information, or privacy rights, contact:
Active Rx Rehab & Wellness
Phone: (440) 423-5577
Email: Activerxrehabandwellness@gmail.com
Website: www.activerxrehab.com
Painesville Location
7661 Crile Road, Unit 3
Painesville, Ohio
Mentor Location
7638 Tyler Boulevard, Suite 9
Mentor, Ohio 44060
If you believe your health-information privacy rights have been violated, you may submit a complaint directly to Active Rx Rehab & Wellness using the contact information above.
You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights.
Active Rx Rehab & Wellness will not retaliate against you for filing a complaint.
